Privacy Policy

Last updated: October 2026

This Privacy Policy explains how Dervexalum Ltd ("Dervexalum", "we", "us", "our") collects, uses and protects personal data when you visit dervexalum.uk, use the platform or contact our support team. Please read this document carefully before submitting any personal information.

1. Who We Are

Dervexalum Ltd is the data controller responsible for your personal data. Our registered address is 47 Aldgate High Street, London, EC3N 1AL, United Kingdom. You can contact us at [email protected] or by calling +44 20 7946 0823.

2. Information We Collect

We may collect the following categories of personal data:

  • Identification information — your name and email address when you submit a contact form or access request.
  • Communication data — the content of messages you send to our support team.
  • Technical data — IP address, browser type, pages visited and session duration, collected automatically when you use the site.
  • Usage data — how you interact with the Dervexalum platform dashboard and digital tools, where applicable.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and respond to access requests and support enquiries.
  • To provide and maintain the Dervexalum platform and digital workspace.
  • To improve the platform's features, automated tools and user interface.
  • To comply with applicable legal obligations.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contractual necessity — to process your access request and provide platform services.
  • Legitimate interests — to improve our platform and ensure its secure operation.
  • Legal obligation — where required by applicable law.
  • Consent — where you have explicitly provided consent for a specific purpose.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Contact form submissions and access request data are typically retained for up to 24 months from the date of submission.

6. Sharing Your Data

We do not sell or rent your personal data. We may share it with trusted service providers who assist us in operating the platform, subject to appropriate data processing agreements. We may also disclose data where required by law or to protect the rights of Dervexalum Ltd.

7. Your Rights

Under applicable UK data protection law, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request erasure of your data where there is no legitimate reason to continue processing it.
  • Object to processing based on legitimate interests.
  • Request restriction of processing in certain circumstances.
  • Lodge a complaint with the Information Commissioner's Office (ICO).

To exercise any of these rights, contact us at [email protected].

8. Cookies

Dervexalum may use essential session cookies to maintain your platform session and remember your preferences. No third-party advertising cookies are used. You can manage cookie settings through your browser.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure or loss. However, no digital platform can guarantee absolute security, and we encourage you to use strong, unique credentials when accessing your account.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the platform following any change constitutes acceptance of the revised policy.

11. Contact

For any privacy-related questions, contact Dervexalum Ltd at [email protected], by phone on +44 20 7946 0823, or by post at 47 Aldgate High Street, London, EC3N 1AL, United Kingdom.